We know you may have questions — and we’re here to help.
Below you’ll find answers to the most common questions about our services, pricing, scheduling, and policies.
Our goal is to make the process simple, transparent, and stress-free from start to finish.
If you don’t see your question listed, our team is always happy to help — just reach out.
Deliveries may occur within 1 business day of the date you selected. If the delivery window has passed, please contact our support team for assistance.
Scheduled services may occur within your designated service window based on routing and jobsite location. If your service window has passed, please contact us so we can promptly review and assist.
Pickups may occur within 1 business day of the date you selected. If the pickup window has passed, please contact our support team.
Extra services can be easily requested through the Customer Dashboard by selecting “Request Service.”
To cancel a recently placed order, please contact us as soon as possible so we can process your request.
Emails may occasionally be filtered into your spam or junk folder. Please check those folders first. If you still cannot find the email, please contact us for assistance.
You can place a new order through the Customer Dashboard by selecting “New Order,” or by navigating to the order form from the Home Page.
We recommend placing orders at least one week in advance to allow adequate time for scheduling and delivery.
Yes, you may order multiple pieces of equipment for one jobsite, with a maximum of five per equipment category. If you require more than the maximum, please contact us.
Yes, you may schedule a pickup for a future date. Please only select a pickup date if you are certain the equipment will be ready for removal.
Yes, you may schedule delivery for a future date during the ordering process.
After submitting your order, you will receive a confirmation email with your order details. You can manage your jobsite and requests through the Customer Dashboard using the links provided in that email.
Yes, a confirmation email will be sent to the email address provided at checkout. Please check your spam folder if it does not appear in your inbox.
Yes, you may manage multiple jobsites under a single account.
You can view all active and past jobsites under the “My Orders” section of the Customer Dashboard.
Yes, jobsite details can be updated in the Customer Dashboard under “View Order.”
If your jobsite address changes, please request a pickup from the original location and place a new order with the updated address. Standard pickup and delivery fees will apply.
Service includes waste removal, cleaning, sanitizing, and restocking of all restroom supplies.
Yes, you can update your order or add additional equipment through the Customer Dashboard. Changes are subject to availability and scheduling.
If a scheduled service is missed due to access issues, site restrictions, or unforeseen circumstances, it will be rescheduled for the next available service window. You will also receive a notification regarding the missed service and next steps.
Once a service is completed, the status will be updated to “Completed” in your Order History within the Customer Dashboard.
Extra service requests apply to all equipment at the jobsite to ensure cleanliness, efficiency, and proper route scheduling.
If equipment requires urgent attention, please submit an extra service request through the Customer Dashboard under “Request Service.” For urgent situations, you may also contact support.
“Request Pickup” means you are submitting a request for the removal of equipment from your jobsite on your selected date.
Yes, you may undo or modify changes at any time through the Customer Dashboard before they are processed.
Yes, the system allows you to submit multiple changes to your jobsite in a single update.
Rentals are billed on a recurring 28-day billing cycle.
Yes, invoices and receipts are emailed after each payment. You can also access copies in the Customer Dashboard under the “Receipts” section.
If you cancel an order before service or delivery, it will be canceled and any eligible refund will be issued to the original payment method within 3–5 business days. Cancellation eligibility may depend on the order status and scheduling stage.
You will receive an email notification confirming any updates, changes, or completed actions related to your jobsite.
Step 1: Navigate to the “My Orders” section.
Step 2: Complete the registration form and create a password.
Step 3: Check your email and confirm your account.
Step 4: Log in to access your dashboard.
You can contact customer support through the “Contact Us” section on our website.
If you submitted a request in error, please contact us as soon as possible so we can review and correct it before processing.
Managing your jobsite online provides faster updates, real-time tracking, and a written record of all requests, changes, services, and billing—making it more efficient and accurate than phone requests.
If you didn’t find what you were looking for, we’re ready to help.
Our team can provide quick answers, custom quotes, and recommendations based on your needs.
Call us at 602-322-1111
Email us at sales@rentpotty.com
We typically respond quickly during business hours.
For quick and easy Porta Potty rentals in Phoenix, Arizona, trust Porta Potty Rentals to deliver.
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